Privacy Policy
Last updated: January 1, 2025 · Zyntra Trading
This Privacy Policy describes how Zyntra Trading ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or purchase our products.
1. Information We Collect
We collect information you provide directly to us, such as:
- Contact information: Name, email address, phone number, and postal address
- Order information: Products purchased, payment details, and shipping address
- Communication data: Messages you send us via our contact form
- Marketing preferences: Whether you wish to receive newsletters and promotional offers
We also automatically collect certain information, including your IP address, browser type, and pages visited.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Communicate with you about your order status
- Send promotional emails (only if you have opted in)
- Improve our website and product offerings
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Logistics partners: For order delivery
- Payment processors: Razorpay, for secure payment processing
- Legal authorities: When required by law
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our payment processing is handled by Razorpay's PCI-DSS compliant infrastructure.
5. Cookies
We use essential cookies to provide basic website functionality and analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.
6. Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at hello@zyntratrading.com.
7. Contact Us
For privacy-related queries, contact us at hello@zyntratrading.com or write to us at: No. 12, Spice Garden Road, Munnar, Idukki District, Kerala 685612, India.